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Job Summary:

Responsible for achieving and maintaining high functioning patient accounting processes across the organization. Develops and implements Patient Accounting policies and procedures that support Virtua's mission, vision and values while promoting efforts to improve the financial health of the organization. Responsibilities of this role include the achievement of annual and periodic goals for statistical indicators of financial performance, in particular cash collections, maintaining the integrity of financial reporting and facilitating the efficient operation of functions and management of the Patient Accounting Department.

Position Responsibilities:

Leadership and Management:

• Leads the Hospital patient accounting and collection functions along with surgical, infusion and physical therapy scheduling & insurance verification operations to achieve Virtua and departmental goals

• Provides leadership to teams and fosters a collaborative and productive work environment.

• Collaborate with other departments and stakeholders to address financial issues and improve patient services.

• Oversees the Hospital patient accounting and collection functions along with surgical, infusion and physical therapy scheduling & insurance verification operations.

• Provides leadership and mentorship to team.

Financial Reporting:

• Ensures accurate and timely financial reporting and compliance with relevant regulations.

• Prepares and analyzes financial reports related to patient account and. identify trends to improve performance and identify areas for improvement.

Billing and Collections:

• Directs billing and collection processes, including analyzing key operating metrics to optimize cash and minimize payment delays.

• Maintain consistent feedback loops to drive front-end revenue cycle improvements.

• Develops and implements policies and procedures to improve patient accounting processes.

• Implement strategies to improve patient financial experiences and address any billing concerns.

• Ensure excellent customer service in all interactions with patients regarding billing and payment matters.

• Ensure adherence to federal, state, and local billing and collection regulations, as well as HIPAA privacy standards.

• Ensure all financial practices comply with healthcare regulations and standards.

Payor Engagement:

• Engage with payors to identify, document, and address claims processing and payment issues.

• Escalate claims for resolution in line with payor contracts.

• Communicate payor and contract issues to Managed Care.

Position Qualifications Required:

Required Experience:

7 years patient accounting and management experience. Knowledge of all aspects of the revenue cycle.  Epic system experience highly preferred.

Required Education:

Bachelor’s degree required. 

Annual Salary: $128,244 - $211,355 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

This position is eligible to participate in one of Virtua’s annual incentive compensation plan (AICP). The amount is subject to the terms and conditions of the plan document. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.