Search Jobs
IT Service Delivery Analyst
Job ID: R1054270 Type: Full Time Location: Marlton, New Jersey Standard Hours: 40 Shift: 2nd Shift
Summary:
Responsible across IT for developing, leading, monitoring and tracking the IT Service Business Practices: Change Management, Problem Management, Incident Management, Request Management, CMDB Health and the IT Questionnaire (ITQ)
Position Responsibilities:
Develops, leads, monitors and tracks all IT Service Business Practices: Change Management, Problem Management, Incident Management, Request Management, CMDB Health and the IS Questionnaire (ITQ). Ensures compliance and active engagement across IT.
Develops, implements and monitors processes and controls to ensure service quality is maintained to meet business objectives.
Maintains day to day responsibility for the resolution (including any referral or escalation as may be necessary) of Service Management issues.
Develops, produces, reviews and reports out the service metrics (Key Performance Indicators) that identify the success of the services being utilized.
Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation
Analyzes, reviews and reports actual service performance against SLOs
Champions and promotes service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services. Enables an IT service culture.
Administers IS Service Management software.
Develops and present in-house training on IS Service processes.
Ensuresappropriate Service Level Objectives (SLO) are in place to support any new services.
Position Qualifications Required / Experience Required:
3-5 years of IT Service Delivery experience
Service Now Knowledge
Strong analytical / problem solving skills, outstanding communication skills.
Strong reporting and data analysis skills
Basic knowledge of technology environments including Unix, Linux Windows, Desktop, Database, Network, Data Warehouse, Telecom, Middleware etc.
Project Management experience is preferred
Familiarity with controls and audit compliance is preferred
Required Education:
Bachelor’s degree is required in Computer Science, MIS, Information Systems, Software Engineering, or other related discipline.
Training/Certifications/Licensure:
ITIL V3 Foundation or Intermediate certification preferred.
Service Now experience preferred.
Annual Salary: $72,992 - $116,601 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.
Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
For more benefits information click here.
Sign Up for Job Alerts
Join our Talent Network and get news and job alerts delivered to your inbox.
