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*Please note work schedule will be scheduled in advance with availability provided at the time of hire and needs of the department working a minimum of 4 shifts per month, including weekends, possible weekdays and holidays, including the day before and/or after at any Patient Access department at Virtua, which includes but is not limited to Patient Access North (Mt. Holly/Willingboro), Patient Access South (Voorhees/Marlton/Berlin), and Patient Access West (Camden ED/Our Lady of Lourdes Camden).


*All Registrar positions require availability to complete 3-weeks of dayshift orientation before moving to the schedule that you are hired into (3-days per week for the first 3 weeks). This schedule may vary and is created by the hiring manager at the location that you are hired into.

Summary:

Gathers and enters patient demographic information into the hospital information system.

Verifies benefits, obtains required authorization.

Obtains co-pays, deductibles, co-insurance and deposit amounts.

Performs accurate and thorough registrations.

Is compliant with regulatory guidelines.

Acts as first contact representative of Virtua by providing excellent customer service.

Position Responsibilities:

• Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data.

• Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork.

• Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative.

• Identifies and provides appropriate referrals and payment options to patients needed financial assistance.

• Provides additional office support including telephones, scheduling, typing, filing, etc.

Position Qualifications Required / Experience Required:

1 year customer service in a professional setting (excludes retail/food service) preferred. Medical office or admittance experience preferred.

Must demonstrate a positive demeanor, have both strong verbal and written communication skills.

Must be able to handle potentially stressful situations and multiple tasks.

Must have basic typing, computer and/or word processing skills.

Required Education:

High School diploma.

Training / Certification / Licensure:

One year of Epic system experience highly preferred.