Search Jobs
Family Care Liaison, Full Time, 1:00pm-9:00pm, Emergency Department, Virtua Our Lady of Lourdes
Job ID: R1054554 Type: Full Time Location: Camden, New Jersey Standard Hours: 40 Shift: 2nd ShiftSummary:
Functions as a patient advocate and liaison with the healthcare team.
Ensures regulatory compliance as it pertains to patient rights and problem resolution.
Position Responsibilities:
• Problem Resolution/follow-up: Investigate and resolve complaint/grievance and provide appropriate follow-up to patient/designated support team and staff.
• Patient Advocate: Assures patient rights, privacy, cultural needs and spiritual needs are respected.
• Healthcare team liaison: Works as a liaison with patient/designated support team and staff to maintain open lines of communication and assure understanding of plan of care.
• Regulatory compliance: Ensuring regulatory compliance for ADA, CMS, LEP, HIPPA and the Joint Commission and maintaining appropriate documentation.
Position Qualifications Required / Experience Required:
Minimum of two years healthcare experience.
Must have knowledge of hospital policies and procedures, community resources and legal aspects of healthcare.
Must possess strong interpersonal communication skills and ability to provide conflict resolution.
Required Education:
Associate’s degree or equivalent experience.
Hourly Rate: $23.80 - $35.71 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.
Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
For more benefits information click here.
Sign Up for Job Alerts
Join our Talent Network and get news and job alerts delivered to your inbox.
